Personalised and responsive support

As a team, we put the client at the centre of everything we do. It therefore goes without saying that support is an essential aspect of the way we work.

We are a European company operating in Paris, Madrid, Zurich and Berlin, and we intend to remain close to our clients. A genuine relationship based on authentic and constructive discussion with our clients has always been in our DNA – and it will always be, year after year, now more than ever.

We will always act on requests made to Augure. You know where you stand, who your representative is and who you need to contact.
We are always by your side, we will never abandon you and we will always look for the optimum solution if unforeseen issues arise.

The support is available in the long term, the consultant knows you inside out, understands you and is always there for you. In the case of technical needs, you can contact Augure support directly or your consultant can coordinate the case if it is more complex.

Support 24/7

Augure’s support is all about quality – we are always there for you. You can always count on us to respond, which we are sure you will appreciate all the more if a crisis occurs at the worst possible moment, when support is vital but the timing is bad, such as at the weekend or in the middle of the night.

You can rest assured with Augure: we have a support team available 24/7.

We know how important it is for us to be by your side at any given moment to help you obtain the right information in real time, so that you can act whenever possible or necessary. We have also set up an on-call team for evenings and weekends.